If your bill payment was sent electronically (via an ACH transaction): Next, select the Type of Dispute of Online Bill Pay Claim and once in the form, select the Payment Investigation Type of Stop Payment. To place a stop payment, please select Transaction Dispute, found in the Self-Service Forms tab under the Other Services icon.Please note that the payee may assess a returned check fee for the stop payment, for which First Horizon Bank will not be responsible. Once a stop payment has been placed, it may take up to five business days for funds to be returned to your account.You may not place a stop payment if the check has already been cashed by the payee. We cannot guarantee a stop payment for 24 hours. If your check request has already been processed, a stop payment may be placed for a fee of $20.If your bill payment was sent as a check: Eastern Time on the date scheduled to be processed. Future-dated payments can be modified or deleted until 9:00 p.m. Therefore, once a same-day payment request is submitted, it cannot be modified or deleted by you or First Horizon Bank. Same-day bill payment processing begins immediately after you initiate it. Funds deposited may be subject to additional holds. After review, the status will be updated to either “Approved” or “Rejected.” Once approved, your deposit should appear in your account by the next business day. The status will appear as “Submitted” until the item has been reviewed. Once you have submitted a check for deposit, the status of that check will appear in the History tab. Next, type in the amount of the check and select which account to deposit the funds into and select Submit.Next, take a picture of the back of the check following the same steps and tap on Use.When the image is acceptable, our auto capture feature will take the picture for you. Take a picture of the front of the check by following the guidance feature.(Device may prompt you to allow access to your camera.) Tap on the account to choose the account.Sign in to Mobile Banking and select Mobile Deposit in the lower bar menu.The endorsement should read: For Deposit Only to First Horizon Bank Account of. Please note that if you enable biometrics (Face ID or Fingerprint ID) for login, the Verification Code prompt is not applicable (i.e., if you want to receive a Verification Code at each login, you will have to use the traditional Username and Password for login, not biometrics).īefore you begin, properly endorse your check. Upon your next login you will be prompted for a Verification Code, and you can then select “No” to the question about remembering your device or if you are using a trust device. To begin receiving Verification Code prompts upon each login, you can do one of two things: (1) Log in from a new device that you have not previously logged in from, and you’ll be prompted for a Verification Code, and can then select “No” to not remember your device or (2) If you don’t have access to a new device that you can log in from to trigger this, contact Client Services and request this to be enabled for your online banking profile. If you’re currently not getting prompted for a Verification Code at each login, at some point in the past you have answered “Yes” to that question. If you choose “No,” the system will not remember that device as a trusted device for you, and thereafter upon each login, the system will prompt you for a Verification Code. When asked if you want that device to be remembered, if you select “Yes,” the system will remember that device and won’t prompt the Verification Code when you log in from that same device in the future. When you first log in from a new device, you will be prompted to receive a Verification Code to one of the contact points on your profile. For greater security, we strongly recommend you designate a mobile phone number on your profile with the “Use for Verification” settings, and that you designate your mobile phone to receive Text Alerts as email is the preferred method for fraudsters. Our system will challenge or require stepped up authentication (MFA) during the login process if we detect that the login attempt is coming from a new/unknown/untrusted source, and the user will be sent a verification code to a contact point that is on their profile that they have designated to be used for verification purposes, and the user will be required to enter that verification code in order to log in.Īfter login, our application requires verification when attempting certain actions or transactions like adding new payees or recipients, when changing contact points on your profile, or other higher risk activities. That information is used to determine if the login attempt resembles your prior logins, or if it looks like it may be coming from a suspicious device. When you attempt to log in, our system is evaluating more information than just the username and password that are being entered.
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